Refunds and cancellation

Before a campaign starts

A campaign begins once the payment is confirmed on-chain and the engine is scheduled. Until then nothing has been committed, and a payment can be returned in full to the wallet it came from, minus the network fee needed to send it back.

If we refuse a campaign under the acceptable use policy, the payment is returned on the same basis. We would rather refuse before execution than argue after it.

Once execution has started

A running campaign cannot be cancelled for a refund. The reason is mechanical rather than commercial: wallets have been funded, swaps have been submitted, network and priority fees have been paid to validators, and none of that can be recalled. Stopping early does not return the money already spent on-chain.

You can ask us to stop a campaign, and we will. What you receive in that case is the delivered portion, not a refund of the whole.

If delivery falls short

This is the case the policy actually exists for. If a campaign delivers less volume, fewer wallets or a shorter window than the order stated, you choose one of:

1. Completion. We run the missing portion, on the same token, at no further charge.
2. Credit. The undelivered value is applied to a future campaign, on any token you nominate.
3. Return. The undelivered value is sent back to the paying wallet, minus network fees.

The shortfall is measured on-chain, against the swaps that actually settled. That measurement is the same one you can make yourself in an explorer, which is the point of doing it this way.

The trending guarantee

Where a package is sold with a trending guarantee, the remedy is a single free re-run of an equivalent campaign if the campaign was delivered in full and the token did not appear on a Pump.fun trending surface at any point during the window. It is a re-run, not a cash refund, and it is claimed by emailing us within 7 days of the campaign ending.

The re-run does not apply where:

• the token was delisted, flagged, hidden or made untradeable during the window;
• the token migrated away from the venue the campaign was configured for mid-window;
• the creator or associated wallets sold into the campaign, moved liquidity, or otherwise worked against it;
• the shortfall was caused by information you gave us being wrong, such as the wrong mint.

Payments that cannot be matched

Each order issues a payment address and a reference. Problems happen when a payment is sent without the order, from an exchange account rather than a wallet you control, in the wrong amount, or against an expired quote.

Send us the transaction signature and we will look. Where the funds are identifiable we will either apply them to a campaign or return them to the sending address. Where a payment came from an exchange, a return may be impossible, because the sending address is not yours and the exchange will not credit an unexpected deposit.

What is not refundable

• Market outcome. A delivered campaign is delivered whether or not the token performs. Volume is what you bought; buyers were never on sale.
• A change of mind after execution. See the section above on why.
• Losses on the token itself, including price movement, sells by others, or anything a third-party platform does.

How to raise a claim

Email hello@curvegrad.com with the order reference, the mint address and the payment signature. Those three things let us reconstruct exactly what happened without a back-and-forth. We aim to respond within 3 business days and to settle an agreed remedy within 14.

Nothing in this policy limits a statutory right you have where you live. Curvegrad would rather fix the delivery than argue about the definition of one.